ABOUT THE CASH OFFER
Why is this cash offer happening?
The New Mexico Coalition of Community Foundations and the All Together NM Fund are excited to partner with UpTogether to provide one-time unrestricted cash investments to New Mexicans who have been adversely impacted by the Black, Hermit’s Peak/Calf Canyon, Cerro Pelado, Cook’s Peak, and McBride wildfires or floods.
What are the details for the All Together NM Cash Offer?
- This offer is available in New Mexico and to those who live in the counties of San Miguel, Mora, Colfax, Lincoln, Sandoval, or Sierra.
- Residents from San Miguel, Mora, or Colfax will be highly prioritized.
- $1,000 distributed in 1 payout.
- You can use the money however you wish. You do not have to pay it back.
- This offer is available for 1,000 households.
- Households are selected on a randomized basis.
What are the eligibility requirements to receive this offer?
To be eligible for this cash offer, you must meet all of the requirements listed below:
- Live in New Mexico and in the counties of San Miguel, Mora, Colfax, Lincoln, Sandoval, or Sierra.
- Residents in San Miguel, Mora, or Colfax will be highly prioritized.
- Have been adversely impacted by the Black, Hermit’s Peak/Calf Canyon, Cerro Pelado, Cook’s Peak, or McBride wildfires or recent floods.
**Please know only one person per household is eligible.**
HOW TO RECEIVE THE CASH OFFER
How do I sign up? I meet all the eligibility requirements.
The form will open November 14, at 9 am MST and will close on December 4, at 11:59 pm MST.
- Here is the link to the form: app.uptogether.org/fund/alltogethernm
After you have completed the form, our support team will review your documents. Eligible households will be selected on a randomized basis. You will find out if your form has been approved and if you have been selected between December 5, 2022, and December 21, 2022.
- If approved, you will receive your payout of $1,000.
Remember, you can use the money any way you please and do not need to pay it back.
What will I need to complete the application?
In order to get started, you will need the following information:-
- Your full name, date of birth, and current home address.
- Documentation of address: You must upload a government ID that matches your current address or two pieces of secondary identification that match your current address. For acceptable secondary identification pieces, click here.
- We will also ask you to share some information about your household. Information provided will be for our learning purposes only and will not affect your eligibility for this cash assistance.
- It is recommended that you use an updated Chrome browser to complete this verification form.
MORE DETAILS
What is UpTogether?
UpTogether is a community, a movement, and a platform to highlight, accelerate, and invest in the initiatives people in historically under served and financially under-resourced communities are taking to improve their lives and move up, together.
THE SELECTION PROCESS
How are families selected for this cash offer?
Selection is randomized. You will find out if your form has been approved and if you have been selected within three weeks of December 5, 2022. If approved, you will receive your payout of $1,000.
How will I know when I am approved for this offer?After you submit your form, you will receive a notification to your email or phone number once your form has been reviewed. You can check the status of your form in your UpTogether account.
Why wasn’t this cash offer made available to me?
This offer is extended on a randomized basis. If you were not selected, it may be because you did not meet the requirements or because funds are no longer available.
RECEIVING THE MONEY
How much money will I receive?
A total cash offer of $1,000 is available. You can use this money however you please and do not have to pay it back.
How do I receive the money?
In the form, you will select your primary payout method from the three options listed below:
- Direct deposit is an electronic funds transfer into your bank account.
- 1) checking account number, and
- 2) bank routing number
- To set up direct deposit, you will need a:
- If using a checking account, your bank account and routing number are located on the bottom of your checks. See image below:
- Please be sure to double-check that you are entering the numbers correctly to prevent any errors or delays.
- If you are unsure of your account or routing number, or don’t have checks, your bank or credit union can provide them to you.
- NOTE: Members using savings accounts for direct deposits from UpTogether are more likely to have issues with our payment processor, leading to failed transactions and/or a delay in getting the money to you.
- ALSO: If you bank with a credit union, please be sure to use your account number and not your member number.
- Physical UpTogether card is a prepaid card mailed to your home address.
- These are NOT debit cards and cannot be used to withdraw money at an ATM or to get cashback from in-store purchases. Read more about the physical UpTogether card here.
- If you have an existing UpTogether card, money will be loaded onto this card. If you no longer have the card, you can request a replacement on your dashboard following the instructions here. There is a $3.50 replacement fee for physical cards, which will be deducted from your payment.
- Virtual UpTogether cards can be used online only.
- You cannot use them to make in-person purchases. Here is more information about the virtual UpTogether card.
If I change my mind, can I change the way I receive the money?
If payment has already been processed, you will receive your cash funds via the primary payout method you selected in your form—however, you can update your primary payout method anytime in your UpTogether profile. Any future payments will be processed and sent to you based on your most updated primary payout method. Click here to read instructions and watch a video.
Why did my payment fail or get restricted and how do I resolve this?
This means that our payment processor has not been able to verify your identity and/or the payment failed due to incorrect bank account information. If this happens, we will notify you immediately and advise you of the steps you need to take to receive your payment. If you do not take action within 60 days of the initial notification, your funds will be forfeited.
We will send a minimum of three notifications and reminders to the email address or phone number you have provided before forfeiting the funds. If your funds are forfeited, you are still eligible for future UpTogether community offers.
To resolve the issues, follow these instructions.
Does receiving the money affect my public benefits?
Because each person's situation is different, and because rules may be different for each state, we cannot determine if receiving cash offers from UpTogether will impact your public benefits. Please speak with someone in your benefits office to find out if and how you may be impacted.
Does this money I receive count as income?
No, the money received through UpTogether cash offers are grants disbursed in amounts that do not exceed IRS reporting requirements. Since the cash offers are considered grants and not income, they do not have to be reported when filing your annual tax return.
OTHER
Do I need a social security number to join UpTogether?
No, you do not need to provide a social security number to join UpTogether.
HAVE A QUESTION THAT'S NOT ANSWERED HERE?
If you have any questions not answered here, please visit our UpTogether Knowledge Center. There are three convenient options to contact our support team:
- Option 1: Live Online Chat
- Available Monday-Thursday, 8 a.m. to 5 p.m. MST & Fridays 8 a.m. to 3 p.m. MST.
- Option 2: Submit a written support request (also known as a ticket)
- You can submit a ticket 24/7. Due to the high volume of requests, it may take up to 4 business days for our agents to respond to your written support request.
- Option 3: Phone Support 1 (878) 444-2932
- Available Monday-Thursday, 8 a.m. to 5 p.m. MST & Fridays 8 a.m. to 3 p.m. MST.